We accept online ordering through major credit cards, Visa,
Mastercard, American Express, Discover. Other offline options
are through check, money order. Alternatively,
you can also pay through PayPal.
Once your order is approved, we will send a confirmation email
to your email address. In the confirmation email, it will contain
a download link to the full version. Before installing the full
version, make sure that you have uninstall the trial version
and some old files you will need to remove it manually from
the installation folder.
3. The program still in trial mode after installing
registered version?
Before installing the full version, make sure that you have
uninstall the trial version and some old files you will need
to remove it manually from the installation folder.
4. I have purchased Recordzilla in the past, how do
I upgrade to the latest version?
All purchase is entitle to receive unlimited upgrades for
a year. Just send an upgrade request to softdiv@softdivshareware.com
to claim your free upgrade when there is a new version available.
Make sure that you have disable the hardware acceleration option under the General Settings. If you still receive blank recorded video, please try this:
For Windows 2000/XP/2003
Click on Start Windows Control Panel, Display, Settings, Advanced, Troubleshooting tab, and set Hardware Acceleration to None.
For Windows Vista or Windows 7
Click on Start Windows, Control Panel, Display Settings, Advanced Settings, Troubleshooting tab, Change Settings and set Hardware Acceleration to None.
Please make sure that you have check the "Record Audio" under the Audio Settings. Check that if you have selected the right audio device and the source. For example;
If you are capturing the sound from internet streaming, CDs, sound from player like RealPlayer, Windows Media Player, QuickTime, and what you hear from the speakers. Look for "Stereo Mix, Stereo, Loopback, Wave, Wave Out Mix, Record Master or All".
For sound capturing from the external devices like radio, tapes, CDs, TV, telephone, and etc. Look for "Line-In".
For direct sound capture from mic, look for "Mic".
(Please note that the source name might be varies according to what sound cards you have)
Windows Vista and Windows 7 users please refer to this this guide
Click on File menu and select Open Output Folder. It will popup the directory where recorded video is saved. You may also refer to the recording details for the output location.
Recordzilla is offerred as free trial so that users can try
before they purchase to determine whether the software is suit
their needs.Therefore our refund guarantee is only limiting
to software bugs within our software. All refund request must
provide a screenshot or detail explationation of "software
failure" as a proof. We also deserve the rights to reject
refund request that we suspected is a fraud request.
13. How do I know that there is a new version available?
Upon your purchase, you will be automatically added to our
newsletter mailing list. We will notify you through our newsletter
when there is a new version available.
15. My credit card has declined, what can be the problem?
This can be due to a few reasons. Please make sure that you
have enter a valid postal code, address, country, state, card
number, expiration month/year and etc. Alternatively, you can
also pay through PayPal.
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