We accept online ordering through major credit cards, Visa,
Mastercard, American Express, Discover. Other offline options
are through check, money order. Alternatively,
you can also pay through PayPal.
Once your order is approved, we will send a confirmation email
to your email address. In the confirmation email, it will contain
a download link to the full version. Before installing the full
version, make sure that you have uninstall the trial version
and some old files you will need to remove it manually from
the installation folder.
3. The program still in trial mode after installing
registered version?
Before installing the full version, make sure that you have
uninstall the trial version and some old files you will need
to remove it manually from the installation folder.
4. I have purchased Videozilla in the past, how do
I upgrade to the latest version?
All purchase is entitle to receive unlimited upgrades for
a year. Just send an upgrade request to softdiv@softdivshareware.com
to claim your free upgrade when there is a new version available.
Currently Videozilla only support input from video formats;
QT, MOV, MPEG, AVI, WMV, ASF, MP4, 3GP, M4V, 3G2, FLV, DAT, WebM, OGV, OGM, VOB, F4V, MTS, M2T, M2TS, TS, and MKV. If
Videozilla prompt message "File format not supported",
please make sure:
Latest version of Quicktime Player has installed on your
pc
The required video and audio codecs has installed on your
pc.
The video file is not corrupted
The video file is not in protected mode
There is not other software currently playing / using
the video file
The Real Player has been installed on your pc
Please note that some video files will need to have proper
video/audio codec installed before it can be played or converted.
To make sure that you have installed the required video files,
you can:
Check with the video source vendor
Install a media info software to check which codecs
is missing
Currently Videozilla only support input from video formats;
QT, MOV, MPEG, AVI, WMV, ASF, MP4, 3GP, M4V, 3G2, FLV, DAT, WebM, OGV, OGM, VOB, F4V, MTS, M2T, M2TS, TS, and MKV. If
Videozilla prompt message "File format not supported",
please make sure:
Latest version of Quicktime Player has installed on your
pc
The required video and audio codecs has installed on your
pc.
The video file is not corrupted
The video file is not in protected mode
There is not other software currently playing / using
the video file
The Real Player has been installed on your pc
Please note that some video files will need to have proper
video/audio codec installed before it can be played or converted.
To make sure that you have installed the required video files,
you can:
Check with the video source vendor
Install a media info software to check which codecs
is missing
11. I have tried to use Videozilla but is not working
properly?
Make sure you have computer has installed with Windows XP, NT, 2000, 2003, 2008, Vista , 7 or 8 with a least 256 MB RAM and
300 MB hard disk space for the best performance. Secondly, make
sure there is no other application that is playing or opening
the audio file that you trying to edit at the same time.
Videozilla is offerred as free trial so that users can try
before they purchase to determine whether the software is suit
their needs.Therefore our refund guarantee is only limiting
to software bugs within our software. All refund request must
provide a screenshot or detail explationation of "software
failure" as a proof. We also deserve the rights to reject
refund request that we suspected is a fraud request.
13. How do I know that there is a new version available?
Upon your purchase, you will be automatically added to our
newsletter mailing list. We will notify you through our newsletter
when there is a new version available.
15. My credit card has declined, what can be the problem?
This can be due to a few reasons. Please make sure that you
have enter a valid postal code, address, country, state, card
number, expiration month/year and etc. Alternatively, you can
also pay through PayPal.
The best place to look for require video and audio codecs
if through the video source vendor. Else, download a video inspector
software and check what video/audio codecs is missing then perform
a search in search engine.
By default all the converted video will be stored at "C:\Converted
Video" . In case you cannot remember where you have set
the output folder as, run the options dialog form and check
the text field value for the converted video directory.
Make sure you have installed the Flash 8 Player from
Adobe website. The following show the flash player
version require to playback the flash format type.
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