Frequently Asked Questions

Find Answers to Commonly Asked Questions about Audiozilla Audio Converter



1. What kind of payment options are accepted?
We accept online payment through major credit cards eg. Visa, Mastercard, American Express, Discover. Other offline options are via check, money order. We also accept Paypal.

2. I have not received the registered version? 
Once your order is approved, we will send a confirmation email to your email address. In the confirmation email, it will contain a download link to the full version. Before installing the full version,please uninstall the trial version and some old files you will need to remove it manually from the installation folder.

3. The program still in trial mode after installing registered version? 
Before installing the full version, please uninstall the trial version and some old files you will need to remove it manually from the installation folder.

4. What are the system requirements for Audiozilla?
Windows 7, 8, 10, 11 with at least 256 MB RAM and 300 MB harddisk space.

5. I have purchased Audiozilla but I have reformat my pc. Do I need to pay again? 
Just send the request to for reinstallation.

6. How do I uninstall Audiozilla?
Click on Start Windows - Program Files - Audiozilla - Uninstall .

7. While installing the full version, I received "File corrupted" message? 
Please try again later.

8. File not supported?
Currently Audiozilla only support input from audio formats; MP3, MP2, WAV, WAVE, OGG, WMA, AAC, AC3, MP4, AIF, AIFF, FLAC, M4A, WMV, ASF, CDA, AU, WV, WVC, M4V, APE, MPC, MP+, MOD, VOC, CAF, RAW, PCM, GSM, VOX. If Audiozilla prompt message "File format not supported", please make sure:

i) The audio file is not a protected type eg. music purchased from iTunes and etc.

ii) There is not other software currently playing / using the audio file

iii) If the audio was encoded using a special type of codec, please make sure the same audio codec has been installed

You may also send the sample source audio file to us for inpection purpose.

9. WMA / M4A / AAC file not supported?
If you are facing problem to convert source audio wma, m4a or aac then probably your source audio file is a protected type. Protected audio are the music file that you purchased from online store like iTunes and etc. Audiozilla does not support protected audio.

10. Audiozilla is not working properly?
Audiozilla runs on Windows 7, 8, 10, 11 with a least 256 MB RAM and 300 MB hard disk space. Audiozilla audio conversion may also not working properly if there is other application that is currently playing or accessing the audio file at the same time.

11. What is Audiozilla refund policy?
Audiozilla is offerred as free trial so that users can try before they purchase to determine whether the software is suit their needs.Therefore our refund guarantee is only limiting to software bugs within our software. All refund request must provide a screenshot or detail explationation of "software failure" as a proof. We also deserve the rights to reject refund request that we suspected is a fraud request.

12. How do I know when there is a new version available?
You will be informed via our newsletter mailing.

13. Where can I find the tutorials for Audiozilla?
Audiozilla online tutorials can be found at . We will be updating the tutorials from time to time.

14. Where is the converted audio files stored?
By default the converted audio will be saved in C:\Converted Audio 

15. My credit card has been declined, what is the problem?
This can be due to a few reasons. Please make sure that you have enter a valid postal code, address, country, state, card number, expiration month/year and etc. Alternatively, you can also pay with PayPal.


Try Audiozilla Audio Converter

The trial version will allow you to test the software before you buy it.

Download Size: 20.7 MB
OS: Win 7, 8, 10, 11
Price: $ 29.95
Version: 1.2 (version history)

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