Find Answers to Commonly Asked Questions about Softdiv MP3 to WAV Converter
1. What kind of payment options are accepted?
2. Where is my registered version?
3. The program still in trial mode after installing registered version?
4. I have purchased Softdiv MP3 to WAV Converter, how do I upgrade?
5. What are the recomended system requirements?
6. How do I reinstall Softdiv MP3 to WAV Converter?
7. How do I uninstall Softdiv MP3 to WAV Converter?
8. During the setup I received "File corrupted" message?
9. The procedure entry point WMCreateWriter could not be located in the dynamic link library WMVCore.DLL?
10. I cannot convert wma file?
11. Softdiv MP3 to WAV Converter is not working properly?
12. What is your refund policy?
13. How do I know that there is a new version available?
14. I need some tutorials how to use Softdiv MP3 to WAV Converter.
15. My credit card has declined, what can be the problem?
1. What kind of payment options are accepted?
We accept online ordering through major credit cards, Visa, Mastercard, American Express, Discover. Other offline options are through check, money order, fax, and phone ordering. Alternatively, you can also pay through PayPal.
2. Where is my registered version?
Once your order is approved, we will send a confirmation email to your email address. In the confirmation email, it will contain a download link to the full version. Before installing the full version, make sure that you have uninstall the trial version and some old files you will need to remove it manually from the installation folder.
3. The program still in trial mode after installing registered version?
Before installing the full version, make sure that you have uninstall the trial version and some old files you will need to remove it manually from the installation folder.
4. I have purchased Softdiv MP3 to WAV Converter, how do I upgrade?
All purchase is entitle to receive unlimited upgrades for a year. Just send an upgrade request to softdiv@softdivshareware.com to claim the free upgrade when there is a new version available.
5. What are the recomended system requirements?
Windows 7, 8, 10, 11 with at least 256 MB RAM and 300 MB harddisk space.
6. How do I reinstall Softdiv MP3 to WAV Converter?
Please contact softdiv@softdivshareware.com
7. How do I uninstall Softdiv MP3 to WAV Converter?
Click on Start Windows - Program Files - Softdiv MP3 to WAV Converter - Uninstall .
8. During the setup I received "File corrupted" message?
Try download again later.
9. The procedure entry point WMCreateWriter could not be located in the dynamic link library WMVCore.DLL?
This is due to your pc does not have the wma format supporting files installed. Check the installation folder of Softdiv MP3 to WAV Converter, install wmfdist.exe . Restart your pc and reinstall Softdiv MP3 to WAV Converter..
10. I cannot convert wma file?
Check the installation folder, install the wmfdist.exe file. Secondly, make sure the wma file is not protected. Our software will not convert a protected wma. Lastly, make sure there is no other application that opening or reading the same at the same time.
11. Softdiv MP3 to WAV Converter is not working properly?
Make sure you have computer has installed with Windows 7, 8, 10, 11 with a least 256 MB RAM and 300 MB hard disk space for the best performance. Secondly, make sure there is no other application that is playing or opening the audio file that you trying to edit at the same time.
12. What is your refund policy?
Softdiv MP3 to WAV Converter is offerred as free trial so that users can try before they purchase to determine whether the software is suit their needs.Therefore our refund guarantee is only limiting to software bugs within our software. All refund request must provide a screenshot or detail explationation of "software failure" as a proof. We also deserve the rights to reject refund request that we suspected is a fraud request.
13. How do I know that there is a new version available?
Upon your purchase, you will be automatically added to our newsletter mailing list. We will notify you through our newsletter when there is a new version available.
14. I need some tutorials how to use Softdiv MP3 to WAV Converter.
For all newbies, you can always check our Softdiv MP3 to WAV Converter online tutorials at https://www.softdivshareware.com/mp3convertertut.html . We will update the tutorials from time to time.
15. My credit card has declined, what can be the problem?
This can be due to a few reasons. Please make sure that you have enter a valid postal code, address, country, state, card number, expiration month/year and etc. Alternatively, you can also pay with PayPal.