We accept online ordering through major credit cards, Visa,
Mastercard, American Express, Discover. Other offline options
are through check, money order, fax, and phone ordering. Alternatively,
you can also pay through PayPal.
Once your order is approved, we will send a confirmation email
to your email address. In the confirmation email, it will contain
a download link to the full version. Before installing the full
version, make sure that you have uninstall the trial version
and some old files you will need to remove it manually from
the installation folder.
3. The program still in trial mode after installing
registered version?
Before installing the full version, make sure that you have
uninstall the trial version and some old files you will need
to remove it manually from the installation folder.
4. I have purchased Dexster in the past, how do I
upgrade to the latest version?
All purchase is entitle to receive unlimited upgrades for
a year. Just send an upgrade request to softdiv@softdivshareware.com
to claim the free upgrade when there is a new version available.
9. I have recorded, but no sound during the playback?
During the recording, make sure you have select the correct
sound driver and also the input source. Secondly, make sure
the play volume is not pointed to zero. Check our recording
tutorials for more guide.
11. I have tried to use Dexster but is not working
properly?
Make sure you have computer has installed with Windows 98se,
ME, XP, NT, 2000, 2003, Vista with a least 256 MB RAM and 300
MB hard disk space for the best performance. Secondly, make
sure there is no other application that is playing or opening
the audio file that you trying to edit at the same time.
Dexster is offerred as free trial so that users can try before
they purchase to determine whether the software is suit their
needs.Therefore our refund guarantee is only limiting to software
bugs within our software. All refund request must provide a
screenshot or detail explationation of "software failure"
as a proof. We also deserve the rights to reject refund request
that we suspected is a fraud request.
The trial version does not come with WMA audio support.
If you are using the full version and experiencing problem
to support WMA audio format, it can be due to the following
reason:
1. Windows Media Format 9 Series Runtime Files is not installed.
Please note that before installing the full version, you will
need to install Windows Media Format 9 Series Runtime Files.
You may find the setup file for Windows Media Format 9 Series
Runtime Files (wmfdist.exe) located in the same folder as
the full version setup file. Run full version setup file again
after the Windows Media Format 9 Series Runtime Files installation.
2. The WMA audio is protected. Dexster does not support protected
WMA audio. Protected WMA audio are the music files that you
purchased from online music store like msn, itune, napster and
etc. These files are prohibit for editing.
15. My credit card has declined, what can be the problem?
This can be due to a few reasons. Please make sure that you
have enter a valid postal code, address, country, state, card
number, expiration month/year and etc. Alternatively, you can
also pay through PayPal.
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