1. Why can't I encode my video even though is the
format supported by Snosh?
There are several reasons for this. Most of the time, this
is due to you don't have the required codec installed on your
pc. Some specially encoded video, audio will require to have
the same particular codec installed before can play or convert
them.
There are several suggestions for this:
Install QuickTime
6 Player for converting MOV, 3GP, 3G2, M4V, MP4, QT,
DV, certain AVI, Still Image (JPG, GIF, PNG, BMP, PSD, TIF,
TGA) . QuickTime player is free.
There are 2 ways you can do it: Export Settings:
On the Export Tab, check the html checkbox. After the conversion,
it will create a seperate HTML file in the output folder.
HTML Code:
You can use a notepad or Microsoft Front Page and paste the
following HTML code:
<html>
<body bgcolor=#000000>
<center>
<object width="160" height="120">
<param name="MOVIE" value="sushi2.swf">
<param name="QUALITY" value="HIGH">
<param name="BGCOLOR" value="#000000">
<embed src="sushi2.swf"
quality="high"
type="application/x-shockwave-flash"
bgcolor="#000000"
width="160" height="120">
</object></center>
</body>
</html>
* You will need to replace sushi2.swf with your Flash filename.
There are several reasons for this. Most of the time, this
is due to you don't have the required codec installed on your
pc. Some specially encoded video, audio will require to have
the same codec installed before can play or convert them.
There are several suggestions for this:
Install QuickTime
6 Player for converting MOV, 3GP, 3G2, M4V, MP4, QT,
DV, certain AVI, Still Image (JPG, GIF, PNG, BMP, PSD, TIF,
TGA) . QuickTime player is free.
On the Video Tab, make sure the checkbox "include video
on the output" is checked. Secondly on the Audio Tab, make
sure the checkbox "include audio on the output" is
checked as well. Some video and audio require special codec
to be installed before can convert them. Please make sure that
particular codec has been installed on your pc first. QuickTime
6 Player is also needed for converting MOV, 3GP, 3G2, M4V, MP4,
QT, DV, certain AVI, Still Image (JPG, GIF, PNG, BMP, PSD, TIF,
TGA) .
The source codec is not 100% supported. You will need
to install another suitable codec.
The source has some broken frames or errors which cause
loss of synch.
The video SWF file uses too much RAM, resulting in a
loss of synch
The source video framerate is not the same with your
Snosh video framerate settings, resulting in a loss of synch.
The SWF video uses up too much processor power for the
system and resulting in a loss of synch.
The computer is lack of processor power or RAM to complete
the conversion.
Conflict between the audio settings you are using (frequency
and bitrate) and the audio settings of your source video.
You can try to experiment by altering your settings to see
if it helps the problem. Often, increasing the frequency
and bitrate can solve this problem.
Low frame rate of the source video/Snosh video.
The audio and video of the source video was captured
with separate cards which results in a loss of sync. We
recommend using a capture card with both audio and video
inputs to help keep the video and audio in sync.
A SWF File format can have as many as 16,000 frames. This
is due to the Flash Player has an internal limitation of 16000
frames per .SWF file. Exceeding the frame limit, it will cause
the the playback to stop. For example, a common video with
25 frames/sec, the SWF maximum length will be around 10.5
minutes.There are a few ways to overcome this limitation:
Reduce Frame Size - You can Snosh Video
Settings to create output flash with smaller frame size.
For example, if you have a video with 25 frames / sec, you
can set the frame size to 20 and this will further extend
the video duration for additional 3 minutes.
Using the Load SWF Events - Snosh allows
to set the swf to load another swf movie when it reaches
the end. So, if you have a long video, you can use the custom
start/end time to cut the video into smaller parts and join
them back using the SWF events.
Convert to FLV - You can convert to
FLV format instead of swf format. This is another Macromedia
alternative solutions for the SWF limitation. FLV format
was developed specially for video. There is no frame limit,
file size and etc. Check Export to FLV checkbox on the Export
Settings.
Snosh is offerred as free trial so that users can try before
they purchase to determine whether the software is suit their
needs.Therefore our refund guarantee is only limiting to software
bugs within our software. All refund request must provide a
screenshot or detail explationation of "software failure"
as a proof. We also deserve the rights to reject refund request
that we suspected is a fraud request.
Once your order is approved, you will receive an email with
registration details from our E-commerce Payment Processing
Service provider, Plimus. In this email, it will contain a
download url to download the registered version. Before installing
the registered version, remove all trial version files first.
Some old first you will need to remove it manually from the
installation folder. After installing the registered version,
the program will run without any limitation.
If you do not receive the registration details email after
24 hours, please contact support@snosh.net
9. The program still in trial mode after installing
registered version?
If it happen that the program still in trial version mode
after installing the registered, please make sure that you
have uninstall all the trial version files before installing
the registered version.
Please note that some old files you will need to remove it
manually from the installation folder before installing the
registered version. If you need further help, please contact
support@snosh.net
10. I have lost my software and I need to redownload
the full version again?
As long as your purchase is still within a year, you can
always request for full version download url. You can send
the requet to support@snosh.net
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